FAQs

Frequently Asked Questions (FAQ)

1. What kind of products do you sell?
We offer everyday convenience products—smart, practical, and reliable essentials that make daily life easier.

2. Where do you ship?
We ship worldwide 🌍 so you can enjoy The Ghan’s convenience no matter where you are.

3. How long does delivery take?
Orders are processed within 1–2 business days. Delivery times vary by country:

• Australia: 3–7 business days

• International: 7–15 business days (depending on location and customs)

4. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link.

5. What is your return policy?
Not satisfied? No worries! You can return items within 14 days of delivery for a refund or exchange (items must be unused and in original packaging).

6. What payment methods do you accept?
We accept Visa, MasterCard, and PayPal for a safe and secure checkout experience.

7. How do I contact customer support?
You can reach us anytime at info@theghanshop.com and our team will be happy to help.

8. Do you offer discounts or promotions?
Yes! Sign up for our newsletter and follow us on social media to stay updated on deals, discounts, and special offers.